Support

Warranty Policy

EBS offers a 2-year minimum warranty on all products, according to EU regulations.

An extended warranty may be required in some countries by their regulations. Check with the EBS dealer and government in your country for details about the consumer laws in your area.

A limited 5-year extended warranty applies to the cabinets in the speaker cabinet series ProLine and NeoLine. The extended warranty only covers the failure of the cabinet and not the electronics or speakers it is equipped with.

For more details regarding customer rights for EU citizens, visit:
https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

If you have any further questions regarding the warranty or anything else, please contact us.

Service parts

We’re continuously expanding our selection of spare parts to support both recent and legacy EBS products. Whether you’re maintaining a modern setup or restoring a classic unit, our webshop offers a growing inventory of genuine EBS components designed to keep your gear performing at its best.

From knobs and switches to circuit boards and enclosures, we stock a variety of parts to meet the needs of musicians, technicians, and enthusiasts alike. All items are carefully selected to ensure compatibility and quality, backed by our commitment to long-term product support.

Browse our collection today at ebssweden.myshopify.com and find the parts you need to extend the life of your EBS equipment.

Parts shop

Technical Support

If you have questions or need assistance with your EBS product, we recommend contacting your local retailer first for support and repairs. They are equipped to provide quick and knowledgeable service. You can find your nearest retailer in the Buy EBS section of our website.

If you’re unable to resolve the issue through your retailer, feel free to contact us directly — we’re always here to help.

Software Downloads

Looking for software updates or drivers? Here is the official downloads page to get the latest tools and updates for your EBS products.

EBS ReTracer

The Desktop Editor for EBS ReTracer Delay

EBS ReTracer Editor (MAC)

EBS ReTracer Editor (PC)

Note: The new 1.2 version (released Feb 24, 2021) for MAC is compatible with the Big Sur macOS.

Please follow these steps to get started…

Download and install the latest Editor on your computer.

Connect the pedal to your computer via USB. Plug in your instrument to the pedal, and the pedal to an amp if you want to hear what you do.

Start the Editor. If the pedal uses an outdated firmware version, the editor will suggest a firmware update. If so, just follow the instructions on the screen to update to the latest firmware (if you are connected to the internet). You can also download the firmware and then install it from your computer while offline (see below).

You are now ready to work with the editor.

For a quick guide on the workflow, check out the video introduction below:

If you have any questions, contact us here.

The latest Firmware Version for the EBS ReTracer pedal.

IMPORTANT! Make sure you have the latest editor installed before you download the Firmware.

The new Editor (from version 1.1) should detect and suggest an update of the firmware if it is outdated. If you are connected to the internet and the pedal is connected to the editor, it can collect and install the latest firmware by following the alerts that appear on the screen. However, if you want to download and install the firmware manually, you can get the newest firmware version below.

Retracer Firmware (PC/MAC)

Note: The Firmware Revision A3 addresses former issues with Midi Clock and External Tapping devices, as well as minor bug fixes. The Rev A3 was created on March 15, 2021.

Installation Guide
Download and install the latest Editor for your computer.

CONNECT USB
Connect the USB (Mini type B) cable to the host computer.

POWER ON
Hold down the ACTIVE footswitch on the Retracer while plugging in the power supply. The LED should now start blinking.

START THE EDITOR
The Editor will suggest an update to the latest Firmware. If you are online, follow the instructions that will appear on the screen to update the pedals’ firmware.

If you have downloaded the firmware manually and work offline, you can install the firmware through Options > Update Firmware in the top menu of the Editor.

Disclaimer: The EBS Firmware and editor (hereafter called software) is
provided “as is”. Any expressed or implied warranties, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, are hereby disclaimed. The software might contain errors, and any use of the software will be at your own risk. We are in no event liable for any direct, indirect, or consequential damages, however caused, whether in contract or tort (including negligence or otherwise) arising in any way out of the use of the software. This disclaimer is governed by Swedish law.